- Reduces Administration Costs
- No Technical Personnel Needed
- Eliminates Communication Barrier with Customers
- Handles Payments Online
Our Online Self Service Web Bookings will allow your customers to book bins with you without having to ring you. This will streamline the booking process within your organisation allowing you to focus on operating your business. Unlike other services that either allow you let customers book jobs online or out-source the bookings to you, we simply charge a dollar per job booked through this service. The bookings then get loaded direct into your wastedge.com jobs review list for you to accept or reject, then allocation to drivers, saving you the data input effort. Regular customers can also quickly and easily request extra services or notify you that their onsite bin is ready for pickup or exchange. And they can do this outside office hours without your staff needing to be on the end of the line.
In future releases this service will also be capable of receiving payments online for you without the need for you to setup and manage a merchant service.
Aside from offering a significant time savings, and increasing customer service availability, it also means that you do not need to have the technical expertise to create a web page nor the IT support necessary to ensure it is up and available 24 hours a day seven days a week.
When many consumers book bins online or over the phone they have no idea how big a 6m3 or a 9m3 bin really is along with selection of waste type and content estimates and any details about what is or isn’t allowed in the bin and other filling restrictions. Wastedge.com's web booking service allows you to put pictures of your bins on the booking screen for each of your bin sizes which means they can choose the bin that’s right for them.
Web booking customers can also pre-register their exact location on the map so you can avoid sending drivers to the street address when the bin is needed at the back gate.
