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11 May 2020

Integrated ERP system streamlines process flow: from ‘order to cash’

AMCS Enterprise Management reduces costs, increases profitability and drives company turnover

Execute all operational processes with one integrated IT system. With AMCS Enterprise Management waste and recycling companies are able to automate and digitise their complete workflow in one seamless process: from 'order to cash'. The end-to-end solution is a strong, powerful solution, including amongst others order management, weighing, material grading, contract and price management and a built-in powerful engine for automated billing. With streamlining operations, AMCS' enterprise management system improves productivity, increases profitability, reduces costs, drives overall revenues and improves the cash flow of waste and recycling companies.

  • AMCS Enterprise Management is the heart of the AMCS platform and the backbone of automated businesses for waste and recycling companies
  • The integrated ERP system covers the full waste management process; from input to output also managing assets and resources
  • Examples of the end to end processes include contract and pricing, order management, demand planning, the weighing application and a powerful built-in engine for automated billing
  • Data is exchanged in real-time throughout the IT system making up-to-date information available everywhere at any time
  • Overall integration of the system results in a series of benefits like cost savings and efficiency gains, reduced call centre costs, better customer experience and improved cash flow

End-to-end business digitalisation

AMCS Enterprise Management (ERP) is an enterprise-grade SaaS solution for every line of waste and recycling operations varying from commercial and industrial waste, recycling commodities, construction and demolition, municipal and hazardous waste collection. The waste specific IT system is designed around industry best practice and is highly scalable, using open interfaces on the Microsoft Azure cloud technology. AMCS ERP integrates with industry-leading financial systems, and when combined with vehicle technology, it delivers a full end-to-end solution for managing waste and recycling operations.

“With this, the end-to-end solution waste and recycling companies can strongly rely on one digitised seamless process flow; from order-intake through to billing. The workflow is tailored to the activity that needs to be performed", according to a webinar hosted by Mark Valdes-Dapena, Solutions Specialist at the AMCS Group. AMCS Enterprise Management provides endless possibilities. “For instance, within one centralised IT system companies literally can manage multiple lines of businesses and multiple legal entities. But at the same time also an unlimited number of locations and fleets, and any kind of waste, recycling or resource activity you can think of", he explains in the video.

Due to the seamless process flow: from order to cash, all operational processes are covered with one single system. Valdes-Depena: “From onboarding new customers, a self-service customer portal to check in new orders, planning, optimising routes, and dispatching the orders to the in-cab device of the drivers, weighing, a real-time view of the execution of the orders and the vehicle all the way through automated billing.” 

Real-time visibility through centralised ERP system

The ERP system is at the heart of waste and recycling companies. Through real-time data exchange, the information in the system is continuously updated, providing real-time end-to-end visibility at any moment and time. To achieves this, the enterprise management system is engineered to prepare tasks and supply the corresponding documents.

For instance, the itineraries, documents and order-slips will be dispatched in real-time to the drivers' device or AMCS Mobile Workforce solution. During execution, orders can be (re)scheduled during the day and are instantly updated in the onboard device or mobile app while the driver is executing the order. With the integrated mobile solution more work is done and costs are reduced while at the same time customer service is improved.

Integration with the weighing application reduces revenue leakage

The ERP system also integrates with weighing operations. The order is captured against the weight which is exchanged in real-time with the centralised system. With this, the integrated weighing application provides real-time, reliable and accurate information for each individual job. It also enables customers to track all incoming and outgoing material at the weighbridge. All information can be tracked at the company and depot level, allowing centralised material management.

With the integration of the weighing application with the ERP waste and recycling companies benefit from a series of advantages. For instance, it reduces revenue leakage, provides the ability to achieve and optimise paperless work processes and improves overview and efficiency for weighing notes, inventory management, reports and statistics. 

AMCS Enterprise Management also provides inbound grading, an assessment system that manages the feedback loop with suppliers and automatically documents evaluations. It holds suppliers accountable for the quality of inbound materials, thus prompting the supplier to ensure the quality of their deliveries. This, in turn, ensures companies pay the right price for the material received and do not overpay for sub-standard or any unexpected material.

Complete process optimisation: from order to cash

A main important part of the AMCS Enterprise Management solution offers best-in-class comprehensive contract management that, among other things, protects margins, mitigates the risk of bad debt and reduces administrative costs around customer acquisition. With this, it increases the competitiveness, revenue and market share of waste and recycling operators across the globe while guaranteeing and protecting margins.

Additionally, multi-tier service contract management is supported as is pricing on national, regional and/or local basis. Price increase functionality facilities easily update according to service type, customer or region. The powerful integration with the financial administration means that the ERP system does the billing and accounting automatically, thereby providing all operational data in real-time. As soon as a signature is received on a mobile device, the invoice is ready to be sent. Faster billing improves the flow: 'from order to cash'.

AMCS Platform

AMCS Enterprise Management is one of the six solutions of AMCS Platform. The AMCS Platform offers a fully integrated and end-to-end portfolio of solutions to manage the waste and recycling lifecycle. Solutions include Enterprise Management, Intelligent Optimisation, Mobile Workforce, Vehicle Technology, Digital Engagement and AMCS Analytics. These industry-specific solutions are developed to support the AMCS Platform strategy focussing on driving revenue growth, margin expansion, operational efficiency and sustainability. AMCS lives up to those words with a product and development team of around 200 people, currently investing 20% of overall turnover in product development. 


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